United KingdomThe Careline365 Q20 GPS Pendant Alarm — a small pendant alarm with a solid lanyard and a clip between the lanyard and alarm, supplied 30 September–28 October 2025 — is affected. It was recalled because the lanyard lacks a quick‑release safety break, presenting a risk of strangulation and not meeting the General Product Safety Regulations 2005. Careline365 has contacted users and will provide a replacement lanyard and pendant; users can use the pendant if the lanyard is removed, should test the new unit before returning the original in the prepaid envelope, and can contact Careline365 on 0808 304 4183 or info@careline.co.uk.
What's being recalled
Product Recall for Careline365 Q20 GPS Pendant Alarm presenting a risk of strangulation and injuries.
Type: Gadgets – Body Alarms
Brand: Careline365
Model: Q20
Supply Dates: 30 September 2025 – 28 October 2025
Country of Origin: Unknown
Product Description: Small pendant alarm with solid lanyard. Clip between the lanyard and alarm.
How to identify it
PSD notification number: 2511-0244
Notified by: Local Authority Trading Standards
The hazard
The product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries.
The lanyard does not meet the requirements of the General Product Safety Regulations 2005.
What to do
The product has been recalled from end users.
Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided.
For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk.
The official notice
This page is a summary of the notice published by Office for Product Safety and Standards, collected from Office for Product Safety and Standards. Check the original before you act on it.
Read the official notice (opens in a new tab)