United KingdomThe recall affects the Cloud Nine XDM 3600 Travel Dryer — a black travel hairdryer with a foldable handle in black and gold/rose gold (barcodes 5056593901724 and 5056593901816, batch codes UK-DRYER-BLCK-GWP-V1/V2). It was recalled because it may overheat during use and present a risk of fire and does not meet the Electrical Equipment (Safety) Regulations 2016. Owners should stop using it immediately and return it to Cloud Nine for a Cloud Nine voucher, or if they cannot return it physically, dispose of it safely while retaining proof of purchase of the eligible Cloud Nine item.
What's being recalled
Product Recall for Cloud Nine XDM 3600 Travel Dryer presenting a risk of fire.
Type: Electrical appliances and equipment - Hair - Styling (Powered)
Brand: Cloud Nine
Model: XDM 3600
Barcodes: 5056593901724, 5056593901816
Batch Codes: UK-DRYER-BLCK-GWP-V1, UK-DRYER-BLCK-GWP-V2
Country of Origin: China
Product Description: Black travel hairdryer with a foldable handle in black and gold/rose gold. The product was available exclusively as a complimentary item when customers purchased eligible Cloud Nine products.
How to identify it
PSD case number: 2602-0261
Lead Authority: Local Authority Trading Standards
The hazard
The product presents a risk of fire as it may overheat during use. This could lead to the product igniting and catching fire, presenting a risk to users.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
What to do
The product has been withdrawn from the market and recalled from end users by Cloud Nine.
We recommend that you stop using the product immediately and return it to Cloud Nine for a Cloud Nine voucher. If you cannot physically return it to store, dispose of the product safely, ensuring you have retained proof of purchasing the eligible Cloud Nine item.
For more information, please see: https://www.cloudninehair.com/pages/product-and-payment-faqs
The official notice
This page is a summary of the notice published by Office for Product Safety and Standards, collected from Office for Product Safety and Standards. Check the original before you act on it.
Read the official notice (opens in a new tab)