AustraliaWhite coloured contact lenses for cosplay and makeup, supplied in blister packs, are affected; look for white-coloured lenses sold for cosplay or makeup. They were recalled because the packaging solution may be contaminated with Burkholderia cepacia complex bacteria, posing a risk of irritation or serious eye infection that can impact vision; an incident occurred overseas. Stop using and dispose of the lenses safely, seek medical attention if you have any eye irritation or symptoms, and follow SHEIN’s recall email to receive a full refund (contact aucsteam@shein.com or live chat 11:00 am–8:00 pm AEST if you need help).
What's being recalled
White coloured contact lenses designed for cosplay and makeup applications. Supplied in blister packs.
The hazard
The packaging solution for these contact lenses may be contaminated with Burkholderia cepacia complex bacteria.
Risk of irritation or serious eye infection that can impact users’ vision when exposed to these bacteria complex. An incident has occurred overseas.
What to do
Stop using these contact lenses immediately and dispose of the contact lenses safely.
Seek medical attention immediately if you experience any eye irritation or other eye symptoms.
SHEIN will provide a full refund and send a recall notice by email. To receive the refund, read the recall notice in the email and click “Yes, confirm” to acknowledge receipt and accept the refund.
Contact SHEIN if you have not received the email, are having difficulties with the email or if you need further information relating to this recall.
Contact
SHEIN Distribution Australia Pty Ltd
Email: aucsteam@shein.com
live chat 11:00 am to 8:00 pm AEST.
The official notice
This page is a summary of the notice published by Product Safety Australia (ACCC), collected from Product Safety Australia (ACCC). Check the original before you act on it.
Read the official notice (opens in a new tab)