United KingdomFitbit Sense and Versa 3 smartwatches — the removable “pebble” core with a rechargeable lithium‑ion battery sold by Fitbit and third‑party bands — manufactured Aug 2020–Sep 2022 (sold Sep 2020–Sep 2023) are affected. They were subject to a modification programme because the batteries may overheat during normal use and present a risk of burns to the wrist. In January 2025 Fitbit issued a remote firmware update that reduced battery capacity (devices were factory‑reset until updated); affected consumers may be eligible for an appeasement and should visit the Fitbit Help Center Sense and Versa 3 Battery Performance Program for details.
What's being recalled
Product Safety Report for Fitbit Sense and Versa 3 Smart Watches presenting a risk of burns.
Type: Communication and Media Equipment - Smart Watches
Brand: Fitbit
Models: Sense and Versa 3
Manufacturing and Sales Period: Affected products were manufactured between August 2020 and September 2022 and sold between September 2020 and September 2023, but other distributors may have sold products beyond this date.
Country of Origin: Taiwan
Product Description: GPS-enabled and fitness-oriented smartwatches, with tracking for various fitness activities, including running, biking, and hiking, as well as heart rate. The impacted products consist of a ‘pebble’ that contains the electrical components (which includes a rechargeable lithium-ion battery) which can be removed from the band (either sold by Fitbit or third parties to consumers).
How to identify it
PSD notification number: 2509-0315
Notified by: Office for Product Safety and Standards
The hazard
The product has been identified as presenting a risk of burns as the batteries may overheat during normal use. If this occurs while the watch is in use, the user may receive burns to the wrist.
The product does not meet the requirements of the General Product Safety Regulations 2005.
What to do
This corrective action has been ongoing since January 2025.
Fitbit LLC initiated a remote firmware update in January 2025. Consumers with impacted products received an email and notifications on the watch and in the Fitbit app when the firmware was available to install. The update reduced the risk of the battery overheating by reducing its capacity. Where consumers did not manually update the firmware, the device experienced a factory reset until the firmware update was completed.
Consumers with impacted products may be eligible for an appeasement. Access the Fitbit Help Center for further information, and to access the Registration Page, at the following link: Sense and Versa 3 Battery Performance Program - Fitbit Help Center
You do not need to contact Fitbit if:
You have already received an appeasement
Fitbit has already confirmed you do not have an impacted product
The official notice
This page is a summary of the notice published by Office for Product Safety and Standards, collected from Office for Product Safety and Standards. Check the original before you act on it.
Read the official notice (opens in a new tab)