United States
Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles (one size, available in green and black, with “Urban Arrow” imprinted on the bottom of the cargo box) are recalled. The buckle can fail to fully latch when used with children in the cargo area, posing an injury hazard; the firm received three reports of buckles not fully latching and no injuries. Consumers should stop using the e-bikes and contact Gazelle USA to arrange a free repair of the bench assembly (replacement buckle) at a dealership.
What's being recalled
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Manufactured in: Vietnam.
The hazard
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Incidents and injuries: The firm has received three reports of buckles not fully latching. No injuries have been reported.
What to do
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Where it was sold
Individual specialty stores from March 2025 through December 2025 for about $9,000.
The official notice
This page is a summary of the notice published by U.S. Consumer Product Safety Commission, collected from U.S. Consumer Product Safety Commission. Check the original before you act on it.
Read the official notice (opens in a new tab)
