United States
The StrikeLock hoistway door locking device used to secure residential elevator hoistway landing doors — a silver device installed into the landing door jamb that looks like a standard door latch plate — is being recalled. It can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death. Consumers should immediately stop using elevators with StrikeLock devices and contact Residential Elevators or the local dealer that installed their elevator to schedule a free repair or to confirm whether their elevator has the device.
What's being recalled
This recall involves the StrikeLock hoistway door locking device, used to secure a residential elevator hoistway landing door. The product is silver in color. The door locking device is installed into the landing door jamb and looks similar to a standard door latch plate.
Manufactured in: United States.
The hazard
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
Incidents and injuries: None reported
What to do
Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.
Contact: Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.
Where it was sold
Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000.
The official notice
This page is a summary of the notice published by U.S. Consumer Product Safety Commission, collected from U.S. Consumer Product Safety Commission. Check the original before you act on it.
Read the official notice (opens in a new tab)
