United KingdomWhat's being recalled
Product Safety Report for Tucson 5m, 6m and 8m Pumps presenting a serious risk of electric shock.
Type: Electrical appliances and equipment – Circulating pumps for heating systems
Brand: Tucson
Affected models: RS25/5EAQ, RS25/6EAQ, RS25/6EAQ 130SS, RS25/8EAQ
Affected serial numbers: S/N D44 02809a (5m models), S/N D32 11233b (6m models), S/N D32 01197c (8m models), S/N C, S/N B, S/N A, S/N 2020, S/N 2019, S/N 2018, S/N 2017, S/N 2016, S/N 2015, S/N 2014, S/N 2013, S/N 2012
Country of Origin: China
Product Description: Circulating pumps manufactured by Tucson Pumps Ltd between 2012 and 2024.
How to identify it
PSD notification number: 2510-0040
Notified by: Northern Ireland Environmental Health
The hazard
The product presents a serious risk of electric shock. The mains cable can be connected to the pump in reverse, allowing the live pin to connect to the earth pin and causing accessible metal parts to become live.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
What to do
An installed pump can remain in operation, but you must take care not to handle affected pumps as there is a serious risk of electrocution.
The affected pumps can be identified by the serial number (S/N) on the label affixed to the pump as indicated above. Tucson will arrange for the inspection of installed units of the affected pump models and the installation of an updated electrical connector and adaptor piece on the pump motor. This Product Replacement Programme is free of charge. Installed units should only be replaced by an approved Tucson technician or Tucson service agent.
Homeowners in Northern Ireland who have had heating system work completed or who have moved house within the last 14 years should check if their property contains one of the specified pump models. This is an important safety check that requires immediate attention.
In April 2026 Tuscon Pumps have notified additional production periods of Tucson circulating pumps that were introduced to Northern Ireland in the latter half of 2012 and continued to be supplied through to 2016. These serial numbers begin 2012, 2013, 2014, 2015 and 2016.
For further information, please see the Product Safety Information Notice on TucsonPumps.ie, or email productsafety@tucsonpumps.ie or phone +(44) 800 044 3258.
The official notice
This page is a summary of the notice published by Office for Product Safety and Standards, collected from Office for Product Safety and Standards. Check the original before you act on it.
Read the official notice (opens in a new tab)