Taiwan
ZWILLING 1.5‑Liter Electric Kettles (made in China) manufactured between February 2022 and February 2026 are affected; the handle may become loose or detach. The handle failure can cause hot water to spill and pose a burn hazard, with one second‑degree burn reported in another market. Owners should stop using the kettle and register at https://zwillingkettlerecall.expertinquiry.com/ for verification and a full refund, then dispose of the product per local regulations; contact kettle-recall@zwilling.com or https://www.facebook.com/zwilling.taiwan for more information.
What's being recalled
Under certain limited circumstances, the handle of affected electric kettles manufactured between February 2022 and February 2026 may become loose or detach.
Made in: China (People's Republic of).
The hazard
The handle of the affected electric kettle may become loose or detach under certain limited circumstances. If the handle detaches while the kettle contains hot water, hot water may spill unexpectedly, posing a burn hazard to users and bystanders.
Injuries: No incidents have been reported in the Taiwan market to date. However, one incident involving a second-degree burn has been reported in another market.
What to do
1. Sales and distribution of the affected product have been suspended, and retail partners have been instructed to immediately remove the affected product from sale. Product safety recall information will be communicated through the Company's official website, social media channels, direct customer notifications where appropriate, and other relevant communication channels. 2. Consumers who own an affected product should immediately stop using it and register through the designated recall registration website(https://zwillingkettlerecall.expertinquiry.com/) by following the instructions provided. Eligible consumers will receive a full refund upon successful verification of their recall registration. 3. Following receipt of the refund, consumers should dispose of the recalled product in accordance with applicable local regulations governing the disposal and recycling of waste electrical and electronic equipment. 4. Consumers are advised to contact us by email: kettle-recall@zwilling.com, or https://www.facebook.com/zwilling.taiwan
The official notice
This page is a summary of the notice published by Taiwan (via OECD GlobalRecalls), collected from OECD GlobalRecalls. Check the original before you act on it.
Read the official notice (opens in a new tab)
