CanadaBenevision Central Monitoring System (CMS) workstations with number 115-050935-00 using an HP Pro Mini 400 G9 desktop PC and audio driver version 6.0.9484.1 are affected. The driver can cause excessive system memory consumption, leading to audio playback failure or screen freezing. Owners should contact Mindray DS USA, INC. at 888-569-9225.
What's being recalled
Companies: Shenzhen Mindray Bio-Medical Electronics Co., Ltd., Mindray Building, Suite 3b, Shenzhen, Guangdong, China, 518057.
How to identify it
Affected products: Benevision Central Monitoring System (CMS); Lot or serial number: V.6.0.9484.1; Model or catalogue number: Not applicable.
Affected products: Benevision Central Monitoring System (CMS); Lot or serial number: V. 6.0.9484.1; Model or catalogue number: Not applicable.
The hazard
Shenzhen Mindray has identified that when the workstation number 115-050935-00 of the Benevision Central Monitoring (CMS) System has a specific hardware configuration (HP Pro Mini 400 G9 desktop PC), the computer may experience audio playback failure or screen freezing. This is caused by an issue with the 6.0.9484.1 version of the audio driver that causes excessive and abnormal system memory consumption. To date, there have been no reports of adverse events related to this issue.
What to do
Mindray DS USA, INC. TEL: 888-569-9225
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)