South Korea
The SERVETEC Smart Plug 16A M10-EM (model M10-EM, certification SU04366-23001) outlet adapter made in China is recalled. It failed KTL post-management inspection — temperature rise test 135.4 K and normal operation test 71.5 K exceed the 45 K limit, creating an overheating and fire risk with prolonged use, so owners must immediately disconnect and stop using it. To apply for recall and refund, contact servetec2006@naver.com or 02-3141-5204 (ext. 1) and provide purchase history.
What's being recalled
Brand name: SERVETEC Smart Plug 16A, Certification number: SU04366-23001
Product type: Outlet (electronic switch combined adapter) (outlet).
Made in: China (People's Republic of).
How to identify it
Model: M10-EM
The hazard
As a result of post-management (regular inspection), the product failed to meet safety standards due to the temperature rise test (135.4 K) and normal operation test (71.5 K) exceeding the standard limit (45 K or less).
This nonconformity relates to heat-generation safety requirements, and there is a risk of accidents caused by overheating during prolonged use.
According to the KTL post-management (regular inspection) results, the product failed to meet safety standards because the temperature rise test (135.4 K) and normal operation test (71.5 K) exceeded the standard limit (45 K or less) (notification of decision to cancel KC certification).
This nonconformity relates to heat-generation safety requirements, and there is a risk of accidents caused by overheating during prolonged use.
Due to nonconformity in temperature, there is a risk that long-term use may lead to fire.
Injuries: No injury has been reported
What to do
Action instructions
Customers who possess the product must immediately disconnect it from the outlet and stop using the product to prevent fire and safety accidents.
How to apply for recall and refund
If you attach the purchase history from the respective site where you purchased the product and contact us by email or phone, we will check and guide you through the recall and refund procedure.
Email: servetec2006@naver.com
Contact: 02-3141-5204, extension 1
The official notice
This page is a summary of the notice published by South Korea (via OECD GlobalRecalls), collected from OECD GlobalRecalls. Check the original before you act on it.
Read the official notice (opens in a new tab)
