CanadaPatient Information Center IX systems (model/catalogue number 4.5) with listed lot/serial numbers 6U1T-75JN-Y, 332M-47P7-Y, 637V-7BG9-W and 0021-1DNN-P are affected. Philips identified that the PIC IX 4.5.0 software patch modifies mobile event notification filter settings without providing any indication to the user when upgrading the system; contact the manufacturer if you require additional information.
What's being recalled
Companies: Philips Medizin Systeme Boblingen Gmbh, Hewlett-Packard Strasse 2, Boblingen, Germany, 71034.
How to identify it
Affected products: Patient Information Center IX; Lot or serial number: 6U1T-75JN-Y; Model or catalogue number: 4.5
Affected products: Patient Information Center IX; Lot or serial number: 332M-47P7-Y; Model or catalogue number: 4.5
Affected products: Patient Information Center IX; Lot or serial number: 637V-7BG9-W; Model or catalogue number: 4.5
Affected products: Patient Information Center IX; Lot or serial number: 0021-1DNN-P; Model or catalogue number: 4.5
The hazard
Philips has become aware of a potential safety issue concerning PIC IX 4.5.0 default mobile event notification filters change.
In November 2025, it was identified internally and investigated in STICR 1351302 that the recent PIC IX 4.5.0 SW patch (released 28 Oct2025 - reference EC 2917-2024-10-28782) modifies mobile event notification filter settings without providing any indication to the user when upgrading the system.
What to do
Contact the manufacturer if you require additional information.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)