Canada
Prestige Solo, Prestige Excellence and Aerco Esteem wall‑hung condensing gas boilers in a white metal box (marked “Prestige” or “Aerco”) are affected; item code and serial are on the Boiler Rating Label on the front, right panel, or behind the front door. They were recalled because they can release carbon monoxide due to delayed ignitions or component damage, posing a risk of serious injury or death. Consumers should immediately contact Triangle Tube to schedule a free inspection and, if applicable, free ignition system replacement; while awaiting repair use working carbon monoxide alarms and contact Triangle Tube for a free alarm if needed, and contact the company as soon as possible because it is ceasing North American operations at the end of 2025.
What's being recalled
This recall involves the Prestige Solo, Prestige Excellence, and Aerco Esteem boilers. These boilers are wall-hung condensing gas boilers housed in a white metal box. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. “Aerco” is printed on the front of the recalled Esteem boilers. The product’s item code and serial number can be located on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door.
Number sold: The company reported that 7500 units of the affected products were sold in Canada and 60 000 were sold in the United States.
Time period sold: The affected products were sold from December 2011 to April 2019.
Place of origin: Manufactured in Belgium
Companies: Distributor: Triangle Tube / Phase III Co. Inc., West Deptford, New Jersey, United States; Manufacturer: Burnsen SA, Seneffe, Belguim.
How to identify it
Product Name: Prestige Solo-PA; Item Code: PA110; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA044936; Serial Number Range End: PA147874; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA155; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA045337; Serial Number Range End: PA147522; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA175; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA044728; Serial Number Range End: PA148532; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA250; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA044768; Serial Number Range End: PA149487; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA299; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA045398; Serial Number Range End: PA146746; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA399; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA045420; Serial Number Range End: PA148752; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo-PA; Item Code: PA80; Product Description: Prestige Solo PA Series; Serial Number Range Start: PA044058; Serial Number Range End: PA139939; Date of Manufacture: Dec 2015 - Apr 2019
Product Name: Prestige Solo PT; Item Code: PT110; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0000110; Serial Number Range End: PT0053558; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT110; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA002845; Serial Number Range End: PTA037637; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT110LC; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0011347; Serial Number Range End: PT0018606; Date of Manufacture: Jan 2012 -Dec 2012
Product Name: Prestige Solo PT; Item Code: PT110LP; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0000928; Serial Number Range End: PT0053557; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT110LP; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA002645; Serial Number Range End: PTA002764; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT175; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT00002849; Serial Number Range End: PT0053776; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT175; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA003087; Serial Number Range End: PTA037557; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT250; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0002588; Serial Number Range End: PT0053319; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT250; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA003207; Serial Number Range End: PTA037467; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT399; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0005962; Serial Number Range End: PT0052417; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT399; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA003388; Serial Number Range End: PTA037377; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT399HP; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0010893; Serial Number Range End: PT0052394; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT399HP; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA003496; Serial Number Range End: PTA097961; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT60; Product Description: Prestige Solo PT Series; Serial Number Range Start: PT0002188; Serial Number Range End: PT0051954; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Solo PT; Item Code: PT60; Product Description: Prestige Solo PT Series; Serial Number Range Start: PTA002810; Serial Number Range End: PTA008253; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PTE; Item Code: PTE110LP; Product Description: Prestige Excellence PT; Serial Number Range Start: PT0001588; Serial Number Range End: PT0053690; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PTE; Item Code: PTE110LP; Product Description: Prestige Excellence PTE; Serial Number Range Start: PTE030446; Serial Number Range End: PTE030479; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PTE; Item Code: PTE110; Product Description: Prestige Excellence; Serial Number Range Start: PT000568; Serial Number Range End: PT0053624; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PTE; Item Code: PTE110; Product Description: Prestige Excellence PTEA; Serial Number Range Start: PTA002889; Serial Number Range End: PTA003086; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PTE; Item Code: PTE110; Product Description: Prestige Excellence PTE; Serial Number Range Start: PTE049177; Serial Number Range End: PTE049177; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Prestige Excellence - PEA; Item Code: PEA110; Product Description: Prestige Excellence PEA; Serial Number Range Start: PEA078169; Serial Number Range End: PEA143958; Date of Manufacture: Dec 2015 - Dec 2019
Product Name: Aerco Esteem; Item Code: PT399ES; Product Description: Aerco Esteem; Serial Number Range Start: AE1100; Serial Number Range End: AE1236; Date of Manufacture: Dec 2011 - Dec 2015
Product Name: Aerco Esteem; Item Code: PT399HP; Product Description: Aerco Esteem; Serial Number Range Start: AE1237; Serial Number Range End: AE1239; Date of Manufacture: Dec 2011 - Dec 2015
The hazard
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
As of November 20, 2025, the company has received no reports of CO leaks in Canada, and no reports of injuries nor death. In the United States, the company has received 25 reports of CO leaks from the recalled boilers and 2 reports of death due to CO poisoning associated with the recalled boilers.
What to do
Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system if their ignition system has not yet been replaced. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Triangle Tube is ceasing operations in North America at the end of 2025. Consumers should contact the company as soon as possible to arrange for a free boiler inspection and repair, if applicable.
For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
