Canada
What's being recalled
This recall involves NTI brand residential gas boilers in the FTVN and TFTN model series, and HTP brand residential gas boilers in the EFTU model series. The serial number can be found on the rating plate, located on the side panel of the boiler cabinet.
Number sold: The company reported that 2,261 units of the affected products were sold in Canada and 4,726 were sold in the United States.
Time period sold: The affected products were sold from May 2021 to August 2025.
Place of origin: Manufactured in Canada
Companies: Manufacturer: Ariston Canada Inc. (formerly NTI Boilers Inc.), Saint John, New Brunswick, Canada.
How to identify it
Models Name: Serial number Range
FTVN150: 2107072138176723 - 2110052238206421 and 3260054C8222970000170 - 3260054C8230380000090
FTVN150C: 2106142138175874 - 2110182238207369 and 3260055C8222940000044 - 3260055C8230730000052
FTVN199: 2108162138179329 - 2110122238206830 and 3260056C8222940000032 - 3260056C8230790000049
FTVN199C: 2108052138178753 - 2110132238206920 and 3260057C8223060000023 - 3260057C8230390000200
TFTN150: 2109212238205511 - 2110062238206565 and 3260136C8222940000065 - 3260136C8230590000049
TFTN199: 2108112238202611- 2109222238205641 and 3260137C8222940000069 - 3260137C8230340000104
EFTU-150WBN: 2104012138170619 - 2107262238201686 and 3260030C8222990000007 - 3260030C8222990000054
EFTU-150WCN: 2107212138177792 - 2107222238201640 and 3260031C8223130000029 - 3260031C8223130000062
EFTU-199WBN: 2107222138177940 - 2108032238202110
EFTU-199WCN: 2108042138178703 - 2103022238192594
The hazard
The condensate dish inside the boiler can crack during a delayed ignition, allowing unburned gas to build up inside the sealed cabinet. If the gas ignites, the front cover can suddenly detach, posing a risk of serious injury or death from fire, carbon monoxide (CO) poisoning, and impact hazards.
As of October 16, 2026, the company has received two reports of incidents and one report of injury in Canada. In the United States, the company has received one report of incident and no injuries. The company is aware of a total of 34 occurrences of the condensate dish breaking.
What to do
Consumers should immediately stop using the recalled boilers and contact Ariston Canada Inc. to obtain an upgrade kit and assistance in arranging to have a technician install the upgrade kit on your boiler, free of charge. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
For more information, consumers can contact Ariston Canada Inc. by telephone at 1-800-688-2575, Monday through Friday, from 7:00 am to 8:00 pm ET, by email at VCexchanger@ariston.com or online at https://ntiboilers.com/safety-recalls or www.ntiboilers.com and click on “RECALLS” at the top of the page or https://htproducts.com/safety-notice.html or www.htproducts.com and click on “URGENT RECALL” at the top of the page.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ariston Canada.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
