CanadaRifton TRAM (models K320, K310) and E‑Pacer (model K660) units with serial numbers longer than 10 digits are affected; contact the manufacturer to confirm whether your unit is included. The recall concerns aluminum stampings with sharper strap openings that can abrade and fray the body support straps, which may lead to strap failure and a fall risk. A field correction involves installing a body support upgrade kit.
What's being recalled
Companies: Community Products, Llc Dba Rifton Equipment, 101 Woodcrest Drive, Rifton, New York, United States, 12471.
How to identify it
Affected products: TRAM; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: K320
Affected products: TRAM; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: K310
Affected products: E-Pacer; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: K660
The hazard
Rifton initiated recalls for TRAM and E-Pacer units due to an unrelated buckle spring failure, which led to replacing the full body support strap assembly. for that recall, rifton ordered a large batch of aluminum stampings (DA53). Because of the unusually large order, the supplier used a different manufacturing process, resulting in some stampings having sharper strap openings. over time, these sharp edges can abrade and fray the straps, and if not addressed, may cause the strap to fail, creating a fall risk for the user.
What to do
Field correction involves installing a body support upgrade kit.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)