Taiwan
What's being recalled
Due to issues with raw materials from certain suppliers, there is a potential risk of battery overheating.
Made in: China (People's Republic of).
The hazard
A small number of Xiaomi 20000mAh 33W Built-in Cable Power Banks (Model: PB2030MI), manufactured between August and September 2024, may experience malfunctions under certain usage conditions due to raw material issues from specific suppliers. These malfunctions could lead to battery overheating, posing a potential fire hazard. Although only a few incidents have been reported, Xiaomi has decided to recall the affected products to ensure user safety.
Injuries: No injury reported
What to do
1. Consumers can visit the recall announcement on Xiaomi's website at https://www.mi.com/tw/support/safety-notice/ to check whether their product is within the scope of the recall. (a) For consumers who purchased the product through Xiaomi's official website, please contact local customer service via email: service.tw@support.mi.com , (b) For consumers who purchased the product through unofficial or third-party channels, please contact: support.global@support.mi.com 2. Consumers who contact Xiaomi customer service and confirm that their device is included in this recall can follow the provided instructions to return the product to a designated location. Xiaomi will offer a refund based on the official retail price. 3. Customers can also contact customer service by phone: 02-77255376. 4. Alternatively, customers may reach out to Xiaomi's online customer service via the official website: https://www.mi.com/tw/ , please select "Xiaomi Support" and then enter "Live Chat".
The official notice
This page is a summary of the notice published by Taiwan (via OECD GlobalRecalls), collected from OECD GlobalRecalls. Check the original before you act on it.
Read the official notice (opens in a new tab)
