CanadaSiemens ARTIS Icono Ceiling (model 11328100), ARTIS Icono Floor (model 11327700) and ARTIS Icono Biplane (model 11327600) systems running software versions VE40A or VE40B are affected. In very rare situations, after increasing the detector lift height to its maximum or minimum the system may lose movement capability; a reboot may not reestablish movement and the failure can be resolved only by qualified service personnel. Contact the manufacturer if you require additional information.
What's being recalled
Companies: Siemens Healthcare GmbH, Henkestr. 127, Erlangen, Germany, 91052.
How to identify it
Affected products: ARTIS Icono Ceiling; Lot or serial number: Software version VE40A & VE40B; Model or catalogue number: 11328100
Affected products: ARTIS Icono Floor; Lot or serial number: Software version VE40A & VE40B; Model or catalogue number: 11327700
Affected products: ARTIS Icono Biplane; Lot or serial number: Software version VE40A & VE40B; Model or catalogue number: 11327600
The hazard
In very rare situations, after increasing the detector lift height to its maximum or minimum, the system may lose its movement capability. A reboot may not reestablish movement control. This failure can be resolved only by qualified service personnel.
What to do
Contact the manufacturer if you require additional information.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)