Canada
The recall affects the BenQ GV31 portable projector — a white, circular, rechargeable lithium‑ion battery projector with built‑in surround‑sound speakers, the words “superior sound by treVolo” in gray, a permanent yellow tag, and typically shown resting on a black projector stand. It was recalled because the projector may overheat, posing burn and fire hazards; consumers should stop using the product immediately and return it to BenQ for a repair or replacement.
What's being recalled
Number sold: The company reported that 243 units of the affected products were sold in Canada and about 1,250 units were sold in the United States.
Time period sold: The affected products were sold from July 2023 to May 2026.
Place of origin: Manufactured in China
Companies: Distributor: BenQ America Corp, Costa Mesa, CA, United States.
How to identify it
This recall involves the BenQ GV31 portable projector powered by a rechargeable lithium-ion battery. The portable projector is white, circular, and has built-in surround sound speakers. It has a permanent yellow tag, and rests on a black projector stand. The portable projector is about 13.2 cm (5.2 inches) wide by 20.3 cm (8 inches) across by 19 cm (7.5 inches) in height and weighs about 1.7 kg (3.7 pounds). The portable projector has the words “superior sound by treVolo” written on it in it in gray text.
The hazard
The portable projector may overheat, posing a risk of burn and fire hazards.
As of June 23rd, 2026, the company has received no reports of incidents or injuries in Canada and one report of an overheating incident in the United States.
What to do
Consumers should immediately stop using the recalled product and return it to BenQ for a repair or replacement.
For more information, consumers can contact BenQ by telephone toll-free at 1-866-600-2367, from 8:30 am to 5:30 pm CST, Monday through Friday or visit the company website https://www.benq.com/en-ca/support/gv31recall.html for more information.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and BenQ America.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
United Kingdom
