Skip to content

Health & beauty Canada Health product recall

CareLink™ SmartSync™ Device Manager

What's being recalled

Companies: Medtronic Inc., 710 Medtronic Parkway N.E., Minneapolis, Minnesota, United States, 55432.

How to identify it

Affected products: Patient Connector; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: 24967

Affected products: CareLink™ SmartSync™ 24970A; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: 24970A

Affected products: CareLink™ SmartSync™ Common Application; Lot or serial number: More than 10 numbers, contact manufacturer.; Model or catalogue number: M01A02

The hazard

An update within the Apple iPad Operating System (OS) may reduce Bluetooth disconnections between the Medtronic CareLink™ SmartSync™ (SmartSync) device manager software and its associated accessories.

Bluetooth disconnections occur for a variety of reasons. This Apple iPadOS update addresses specific disconnections due to data corruption between the iPad's Bluetooth controller and the SmartSync base station and/or patient connector.

Bluetooth disconnections during a SmartSync patient session may lead to harm due to undesirable or incomplete parameter programming.

What to do

Contact the manufacturer if you require additional information.

The official notice

This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.

Read the official notice (opens in a new tab)

A little guidance

All guides

Search by name, description or tag. Press Enter to see every match.