Canada
The Dupray Neat Steam Cleaner (model DUP020WNA) bearing batch/date numbers 0118-01 through 0425-05 — found on a sticker on the underside of the unit’s base — is recalled. It was recalled because an overfilled, extensively corroded boiler combined with a malfunctioning pressure release valve can cause the boiler to rupture and cause burns; consumers should stop using the unit and contact Dupray for a free replacement boiler cap.
What's being recalled
Number sold: The company reported that approximately 97,000 units of the affected products were sold in Canada and approximately 650,000 were sold in the United States.
Time period sold: The affected products were sold from April 2018 through December 2025.
Place of origin: Manufactured in China
Companies: Importer: Dupray Industries Inc., Montreal, Quebec, Canada; Manufacturer: NVision Electrical Appliance Co. Ltd., Rugao City, Jiangsu Province, China.
How to identify it
This recall involves the Dupray Neat Steam Cleaner, a lightweight, portable home steam cleaner that can be used to clean, detail, sanitize and deodorize various household surfaces. The unit is a compact, cube shaped steam cleaner base connected to a black flexible hose and a handheld wand.
The Steam Cleaner bears model number DUP020WNA. Each Steam Cleaner also has a label bearing the unit’s batch/date numbers in the format MMYY-XX, with XX representing a two-digit number or letter code. Only units of the Steam Cleaner bearing batch/date numbers 0118-01 through 0425-05 are impacted by the recall. Units bearing batch/date codes 0525-XX and later are not impacted by the recall.
The model number and batch/date numbers can be found on a sticker on the underside of the base of the Steam Cleaner.
The hazard
When the steam cleaner’s boiler is overfilled, extensively corroded, and the pressure release valve (boiler cap) also malfunctions, the boiler can rupture, posing a risk of serious injury or burn to the user or bystanders.
As of January 20, 2026, the company has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage. Three of these reports originated in Canada and 12 originated in the United States.
What to do
Consumers should immediately stop using the recalled product and contact Dupray for a free replacement boiler cap.
For more information, consumers can contact Dupray customer service at 1-800-881-8482 between 7:00 am and 6:00 pm EST, Monday to Friday, by email at recall@dupray.com or visit Dupray’s website at https://dupray.com/en-ca/pages/recall Telephone service will be available in English and French.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Dupray Industries Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
