CanadaCertain 2025–2026 Kia models — 2025 K4 and 2026 EV9, EV4, Sportage, Sorento and Carnival — equipped with a 12.3‑inch instrument cluster display are affected. A software problem can cause the instrument cluster to go blank while driving, preventing display of the speedometer, fuel gauge, TPMS, warning lights and malfunction tell‑tales, increasing crash risk; Kia will notify owners and send an over‑the‑air software update or you can schedule a dealer appointment for the update.
How to identify it
2025 Kia K4
2026 Kia EV9
2026 Kia EV4
2026 Kia SPORTAGE
2026 Kia SORENTO
2026 Kia CARNIVAL
The hazard
On certain vehicles, a software problem could cause the instrument cluster display to go blank while driving. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, tire pressure monitoring system (TPMS), warning lights and malfunction tell-tales.
Note: This recall only affects certain vehicles equipped with a 12.3-inch instrument cluster display. For the Sorento model, this recall only affects hybrid and plug-in hybrid (PHEV) models. For the Carnival model, both gas and hybrid models are affected. For the Sportage model, gas, hybrid and plug-in hybrid (PHEV) models are affected.
Warnings, tell-tales and gauges that don't display could increase the risk of a crash.
What to do
Kia will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the instrument cluster software. Alternatively, you may schedule an appointment to have the update performed at a Kia dealership.
The official notice
This page is a summary of the notice published by Transport Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
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