CanadaWhat's being recalled
Companies: Philips Medical Systems Nederland B.V., Veenpluis 6, Best, Netherlands, 5684 PC.
How to identify it
Affected products: Allura Xper FD10; Lot or serial number: Not applicable.; Model or catalogue number: ALLURA XPER FD10
Affected products: Allura Xper FD10; Lot or serial number: Not applicable.; Model or catalogue number: 001443
Affected products: Allura Xper FD10 (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722026
Affected products: Allura Xper FD20 (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722028
Affected products: Allura Xper FD20/10 (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722029
Affected products: Allura Xper FD20/15; Lot or serial number: Not applicable.; Model or catalogue number: 722058
Affected products: Allura Xper FD20 OR Table (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722035
Affected products: Allura Xper FD20/20 (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722038
Affected products: Allura Xper FD10/10 (Product Of AlluraClarity Family); Lot or serial number: Not applicable.; Model or catalogue number: 722027
The hazard
Philips has identified a software issue that may cause the Flexvision software application to become unresponsive during clinical use. When this occurs, the FlexVision monitor may either:
• turn blank and no longer display live images or other information shown on the FlexVision monitor; or
• freeze on the last displayed screen and no longer update live images or other information shown on the flexvision monitor.
A cold system restart is required to restore normal FlexVision display functionality.
What to do
Contact the manufacturer if you require additional information.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)