Japan
The rechargeable projector BenQ GV31 / BenQ GV31‑JP (product numbers GV31, GV31‑JP), sold from September 2023 to April 2025, is affected. It was recalled because smoke was emitted from the built‑in battery in an overseas incident; consumers should stop using the product immediately and contact BenQ at 0120‑500‑128, via the online form https://www.benq.com/ja-jp/support/contact-us/email-us.html#repair or by email at spl_support@benq.jp for a replacement.
What's being recalled
The products were sold from September 2023 to April 2025.
Made in: China (People's Republic of).
How to identify it
Model: Product name: Rechargeable projector, Trad name: BenQ GV31/ BenQ GV31-JP, Product number: GV31/ GV31-JP.
The hazard
It was found that an incident involving smoke emitted from the built-in battery occurred overseas.
What to do
Consumers should immediately stop using the recalled product and contact the company by phone at 0120-500-128 or via the online reception form (24 hours) at https://www.benq.com/ja-jp/support/contact-us/email-us.html#repair or E-mail at spl_support@benq.jp. The company recalls and replaces the products.
The official notice
This page is a summary of the notice published by Japan (via OECD GlobalRecalls), collected from OECD GlobalRecalls. Check the original before you act on it.
Read the official notice (opens in a new tab)
