Canada
Window opening control devices (WOCDs) applied to Andersen 100 Series casement windows, including individually sold parts kits and factory‑applied devices purchased from October 2015 through December 2025, are affected; check the Product ID on the label in the upper right corner of the window. The device may stop functioning when force is applied to the sash, allowing the window to open and posing a fall hazard. Consumers should immediately close and lock windows using the device, contact Andersen Windows at 844‑815‑7332 or 100SeriescasementWOCDrecall@andersencorp.com to share the Product ID for inspection and onsite repair by an authorized provider, and return uninstalled devices to the point of purchase.
What's being recalled
Number sold: The company reported that 181 units of the affected products were sold in Canada and approximately 91,200 units were sold in the United States.
Time period sold: The affected products were sold from October 2015 to December 2025.
Place of origin: Manufactured in United States
Companies: Manufacturer: Andersen Windows, Inc., Bayport, Minnesota, United States.
How to identify it
This recall involves window opening control devices (WOCD) purchased from October 2015 through December 2025 and applied to Andersen 100 Series casement windows, including individually sold parts kits and factory-applied devices.
The hazard
When force is applied to the window sash of some 100 Series casement windows with the window opening control device applied, the device may not perform as intended and can cause the window opening control device to stop functioning, allowing the window to open without control, posing a fall hazard to consumers.
As of February 23, 2026, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 8 reports of the window opening control device being broken or missing screws, and no reports of injuries.
What to do
Consumers should immediately close and lock windows utilizing the recalled window opening control device and contact Andersen Windows to share the Product ID number located on the label on the upper right corner of the window, to determine if it is included in the recall. A local Andersen Windows dealer and an authorized service provider will perform an onsite repair of recalled products. Uninstalled window opening control devices should be returned to the point of purchase.
For more information, consumers can contact Andersen Windows, Inc. by telephone at 844-815-7332 from 7:30 a.m. to 4:30 p.m. CT, by email at 100Seriescasementwocdrecall@andersencorp.com, or visit the company website 100 series casement WOCD recall | Andersen Windows
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Andersen Windows, Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
