Taiwan
BenQ GV31 Portable Mini Projectors manufactured between June 2023 and November 2025 (made in China) are affected; check the model name and manufacture dates on your unit. The lithium‑ion battery may overheat and ignite, posing a fire hazard, so consumers should stop using affected projectors and contact BenQ to arrange a free repair and firmware update or a free replacement via the BenQ Taiwan website, direct email, the BenQ Notification App, hotline or official LINE account.
What's being recalled
A potential safety issue has been identified with certain BenQ GV31 Portable Mini Projectors manufactured between June 2023 and November 2025. The lithium-ion battery in the affected projectors may overheat and ignite, posing a fire hazard.
Made in: China (People's Republic of).
The hazard
The lithium-ion battery in the affected projectors may overheat and ignite, posing a fire hazard.
Injuries: No injury reported
What to do
1.Consumers should stop using the affected product and contact BenQ to arrange for one of the following remedies: free repair and firmware update or free replacement with a new projector. 2.BenQ is notifying consumers of the recall through the following channels: (1) A recall notice posted on the BenQ Taiwan official website: https://www.benq.com/zh-tw/support/repair-service/gv31-recall-notification.html (2) Direct email notifications to affected consumers. (3) Notifications through the BenQ Notification App on the GV31 projector. 3.Consumers may apply for the recall remedy through the BenQ Taiwan official website: https://www.benq.com/zh-tw/support/repair-service/gv31-recall-notification.html 4.Consumers may also contact BenQ through the following channels: (1) Customer Service Hotline: 0800-027-427 (Monday - Saturday: 9:30 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m.), (2) Official LINE: @BenqTaiwan (Monday - Friday: 9:00 a.m. - 6:00 p.m.; Saturday: 9:00 a.m. - 5:00 p.m.)
The official notice
This page is a summary of the notice published by Taiwan (via OECD GlobalRecalls), collected from OECD GlobalRecalls. Check the original before you act on it.
Read the official notice (opens in a new tab)
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