Canada
Height-adjustable Branch ergonomic chairs (manufactured in Thailand between Sept. 10, 2025 and Apr. 22, 2026; manufacture date on the label under the seat; affected SKUs 11-01-00-50-V5, 11-01-00-43-V5 and 11-01-00-56-V5) are recalled. The backrest anchors were incorrectly installed and backrests can detach, posing a fall hazard; consumers should stop using recalled chairs and contact Branch for a free repair kit and instructions, and will be asked to submit photos of the manufacture label and removed backrest to obtain the kit.
What's being recalled
This recall involves height-adjustable Branch ergonomic chairs and only applies to chairs with backrest anchors that were incorrectly installed at the time of manufacture. The recalled chairs were manufactured between September 10, 2025 and April 22, 2026. The dates of manufacture can be found on the label located underneath the chair’s seat cushion. The following SKUs are included in the recall and are located on the side of the product packaging.
Number sold: The company reported that 183 units of the affected products were sold in Canada and 16,000 were sold in the United States.
Time period sold: The affected products were sold from February 2026 to July 2026.
Place of origin: Manufactured in Thailand
Companies: Importer: Bureau Office Inc. dba Branch, New York, New York, United States of America.
How to identify it
Product Name: SKU
Ergonomic Chair – Black / Black Standard: 11-01-00-50-V5
Ergonomic Chair – Light Blue / White Standard: 11-01-00-43-V5
Ergonomic Chair – Baltic / White Standard: 11-01-00-56-V5
The hazard
The backrests of the chairs can detach, posing a fall hazard to consumers.
As of August 31, 2026, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 11 reports of backrests detaching from the chairs. No injuries have been reported.
What to do
Consumers should immediately stop using the recalled chairs and contact Branch for a free repair kit consisting of a replacement backrest, installation instructions, three bolts and an Allen key. Consumers will be provided with instructions on how to determine if their backrests are included in the recall and will be asked to submit photos of the manufacture label and removed backrest to obtain a repair kit. Branch is contacting all known purchasers directly.
For more information, consumers can contact Branch by email at customersupport@branchfurniture.com or visit the company website at branchfurniture.com/recall or branchfurniture.com and click on “Recall Information” in the Support section at the bottom of the page for more information.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Branch.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
United States
