Canada
Madewell Double V‑Neck Pullover and V‑Neck Cardigan women’s sweaters are affected; they come in light blue and cream, sizes XS–L, long‑sleeved V‑necks with or without buttons, labeled “Madewell” on the neck and sewn‑in side seam labels showing Style #NT611 or #NT612 and HO24. They were recalled because they do not comply with Textile Flammability Regulations and pose a burn hazard. Owners should stop wearing them and contact Madewell for a refund or equivalent store credit, destroy the sweater by cutting it in half, and provide the requested contact information and photos (phone 1‑866‑544‑1937 or email 24‑7@madewell.com).
What's being recalled
Number sold: The company reported that 11 units of the affected products were sold in Canada.
Time period sold: The affected products were sold from December 2024 to October 2025.
Place of origin: Manufactured in Hong Kong
Companies: Importer: Madewell Inc., New York, New York, Unites States of America.
How to identify it
This recall involves Madewell Double V-Neck Pullover and V-Neck Cardigan women’s sweaters. The sweaters are available with or without buttons in light blue and cream colours and in sizes XS through L. The sweaters have long sleeves and a V-neck. “Madewell” and the size are printed on the neck label. “Style #NT611” or “Style #NT612” and “HO24” are printed on the sewn-in side seam label.
The hazard
The recalled V-Neck Pullover and Cardigan Sweaters do not comply with flammability requirements of the Textile Flammability Regulations, posing a burn hazard to consumers.
As of July 30, 2026, the company has received no reports of incident or injury in Canada.
What to do
Consumers should immediately stop wearing the recalled sweaters and contact Madewell for a refund of the original purchase price or equivalent store credit. Consumers will be asked to destroy the sweater by cutting it in half.
Consumers must provide their name, address, telephone number, email address, affected product information, order number (if available), a photograph of the product label showing the style number and HO24 code, and a photograph of the sweater cut in half. Consumers should also indicate whether they prefer a refund of the original purchase price or equivalent store credit.
For more information, consumers can contact Madewell by telephone at 1-866-544-1937, from 9 a.m. to 9 p.m. EST, Monday through Sunday, by email at 24-7@madewell.com or on the company's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
The official notice
This page is a summary of the notice published by Health Canada, collected from Health Canada, CFIA and Transport Canada. Check the original before you act on it.
Read the official notice (opens in a new tab)
United States
