AustraliaMiele WWG880 WCS 9 kg W1 front‑loading washing machines with PowerWash, TwinDos and Steam are affected. The spin cycle may use incorrect speed acceleration, which can make the machine move and, if installed on a platform 15 cm or higher without a mounting bracket, allow it to tilt off, overheat and catch fire. Stop using affected machines immediately if the machine starts moving and switch it off with care; Miele will contact affected consumers to install a software update and provide/install a mounting bracket, or contact Miele on 1300 464 353 or resolution@miele-support.com.au for more information.
What's being recalled
Miele 9kg W1 front loader washing machine with PowerWash, TwinDos, and Steam.
The hazard
The spin cycle on affected appliances may operate with incorrect speed acceleration, which may affect the machine’s overall performance, causing the machine to move during operation.
If the appliance is installed on a platform with 15cm height or more, and not secured with a mounting bracket, it can tilt off the platform and cause the appliance’s heating system to not be covered by water and overheat.
Risk of serious injury and property damage if the appliance tilts off its platform, overheats and catches fire from the heating system not being covered by water.
What to do
Stop using affected machines immediately if the machine starts moving from its installed position and switch it off with care.
Miele will contact affected consumers to arrange a technician to visit and install the software update to the appliances and ensure any appliances used on a platform are correctly installed. All affected consumers will receive a bracket whether or not the appliance is currently used on a platform.
Please contact Miele for further information or if you have not yet been contacted.
Contact
Miele Australia
call: 1300 464 353
email: resolution@miele-support.com.au
The official notice
This page is a summary of the notice published by Product Safety Australia (ACCC), collected from Product Safety Australia (ACCC). Check the original before you act on it.
Read the official notice (opens in a new tab)